We are a member of the National Association of Funeral Directors and subscribe to their current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.
1. Agreement
Your continuing instructions will amount to acceptance of these terms of business.
2. Estimates
Our estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration, particularly where third parties change their rates or charges. We may not know the amount of the third party charges in advance of the funeral, however, we will give you a best estimate of such charges and the actual amount of the charges will be shown in the final account.
3. Payment
A deposit of £1,600.00 is due prior to the date of the funeral. The finalised account will be sent within a few days after the funeral and payment is due within 30 days of the account date, unless otherwise agreed by us in writing.
4. Indemnity
You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these terms.
This means that you are liable to us for losses we incur because you do not comply with these terms, for example we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover the fees we incur from you. Further details regarding these fees are available on request. We may claim those losses from you at any time and if we have to take legal action we will ask the court to make you pay our legal costs.
5. General Data Protection Regulation (GDPR)
We respect the confidential nature of the information given to us and in accordance with the General Data Protection Regulation (GDPR), where you provide us with personal data, we will ensure the data will be held securely, in confidence and processed only for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties, who are performing some of the services for you, so that they may contact you directly. For further information, please look at our privacy policy that can be found on our website.
www.thomasmckellar.co.uk/privacypolicy
6. Conduct
Our Code of Practice requires that we provide a high quality of service in all aspects. If, however, you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction, then please contact the NAFD Resolve, 618 Warwick Road, Solihull, West Midlands, B91 1AA on 0121 711 1636, who provide an independent conciliation and arbitration through the Centre for Effective Dispute Resolution (CEDR).
7. Cancellation
You should understand that, should you choose to cancel the agreement having given your authority to commence work, you may be charged for services provided or disbursements incurred. Your instructions for cancellation must be received in writing.
8. Competition and Market Authority (CMA)
Thomas McKellar & Sons is owned and operated by Mr Thomas McKellar.
Head Office – Brigade Court, 96 Titchfield Street, Kilmarnock, KA1 1PH.
McKellar Funeral Services Ltd is part of Thomas Mckellar & Sons and is also owned and operated by
Mr Thomas McKellar – SC564379