Kilmarnock Office: 01563 572565 Stewarton Office: 01560 485366 Galston Office: 01563 624025

Arranging a Funeral

Arranging a funeral can feel like a daunting task given the emotional stress you experience when a loved one dies. We’re here to help you from the moment you need us through every step of the way.

We will make all the necessary arrangements on your behalf and you can rely on our trusted reputation to carry out a dignified, compassionate funeral service. As members of the National Association of Funeral Directors, we provide a Simple Funeral Package for £2,000, not including third party costs, in addition to our Traditional Funeral Packages and will provide an estimate for your requirements during our first appointment.

We provide Golden Charter Independent Way Plus Funeral Plans tailored to your needs. Our simple plan is £2,125.00 plus any third party costs and the provision of a family car if required. Make life easier for your loved ones by planning ahead – contact us today to request a Golden Charter brochure and arrange a no-obligation, free consultation at one of our branches or in the comfort of your own home.


Frequently Asked Questions

What should I do if a relative dies at home?

When a death which has been expected occurs at home or at a nursing home, the doctor who has been treating the deceased or the doctor-on-call should be contacted first. Contact us after the doctor has attended and we will be with you as soon as possible. The doctor will issue the Medical Certificate of Cause of Death which you will need to register the death.

If the death has been sudden and unexpected and the police are in attendance, or the doctor cannot issue the Medical Certificate of Cause of Death, the death may need to be reported to the Procurator Fiscal. If this is necessary, we may need to take the deceased to the hospital mortuary for a Post-Mortem examination.

What should I do if a relative dies in hospital?

If a hospital in-patient dies, the doctor who has been treating the deceased will usually issue the Medical Certificate of Cause of Death, which you will then collect from the ward or reception.

Most hospitals will give family members the opportunity to sit with the deceased before transfer from the ward. The deceased will then be taken to the hospital mortuary before being taken into our care on your instruction.

The doctor won’t issue the Medical Certificate of Cause of Death. Why is this?

If the doctor will not issue a Medical Certificate of Cause of Death it is usually because the circumstances surrounding the death mean it should be referred to the Procurator Fiscal for further investigation. The doctor can only complete the Medical Certificate of Cause of Death if they know the cause of death and have seen the deceased for this illness in the 14 days prior to death.

The doctor cannot issue the Medical Certificate of Cause of Death if the deceased:-

– has died a violent or an unnatural death;
– has died a sudden death of which the cause is unknown;
– has died in prison or in such a place or in such circumstances as to require an inquest under any other Act.

If the death does not fall into these criteria but the deceased underwent an operation shortly before death or there is a suggestion of a possible industrial disease, then it is probable that the doctor will not complete the Medical Certificate of Cause of Death but refer the death to the Procurator Fiscal for investigation.

What happens when someone dies abroad?

If a death occurs abroad, a local funeral firm will be contacted by the authorities to take the deceased into their care and repatriation will be organised. Once we have been contacted by the family, we will liaise with the repatriation company and take the deceased into our care when they arrive in the UK. All of the necessary documentation will be transported with the deceased. The death certificate will have been issued in the country where death occurred. However, a copy in English can be obtained by the family from The Foreign & Commonwealth Office, if necessary.

Can you provide eco-friendly coffins?

We would usually supply a traditional golden oak or light oak coffin with brass handles. However, upon request, we can supply bio-degradable coffins suitable for burial or cremation, made from materials such as bamboo, willow and cardboard.

Can family members or close friends carry the coffin?

We will provide bearers to carry the coffin unless you request otherwise. No more than six people would be required to shoulder the coffin into the church or crematorium, and we would be on hand to organise and assist on the day of the funeral.