Kilmarnock Office: 01563 572565 Stewarton Office: 01560 485366 Galston Office: 01563 624025 Darvel Office: 01560 429239

Terms of business

We are a member of the National Association of Funeral Directors and subscribe to their current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.

1. Agreement

Your continuing instructions will amount to acceptance of these terms of business.

2. Estimates

Our estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration, particularly where third parties change their rates or charges. We may not know the amount of the third party charges in advance of the funeral, however, we will give you a best estimate of such charges and the actual amount of the charges will be shown in the final account.

3. Payment

A deposit of £1,500.00 is due prior to the date of the funeral. The finalised account will be sent within a few days after the funeral and payment is due within 30 days of the account date, unless otherwise agreed by us in writing.

4. General Data Protection Regulation (GDPR)

We respect the confidential nature of the information given to us and in accordance with the General Data Protection Regulation (GDPR), where you provide us with personal data, we will ensure the data will be held securely, in confidence and processed only for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties, who are performing some of the services for you, so that they may contact you directly. For further information, please look at our privacy policy that can be found on our website.

5. Conduct

Our Code of Practice requires that we provide a high quality of service in all aspects. If, however, you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction, then please contact the NAFD Resolve, 618 Warwick Road, Solihull, West Midlands, B91 1AA on 0121 711 1636, who provide an independent conciliation and arbitration through the Centre for Effective Dispute Resolution (CEDR).

6. Cancellation

You should understand that, should you choose to cancel the agreement having given your authority to commence work, you may be charged for services provided or disbursements incurred. Your instructions for cancellation must be received in writing.